Refund Policy
Refund Policy
At MENU Grazing, we strive to provide the highest quality products and services to our customers. Due to the nature of our offerings, we have specific refund and payment policies in place for both our grazing boxes and grazing tables. Please review the following details carefully.
Refund Policy - the basics
1. Grazing Boxes
-
Full Payment: Full payment is required at the time of ordering any grazing boxes.
-
No Returns or Refunds: Due to the perishable nature of our products, grazing boxes cannot be returned or refunded once purchased. Please ensure all order details are correct before finalizing your purchase.
2. Grazing Tables
-
Deposit: A 50% deposit is required upon confirmation of your grazing table booking.
-
Non-Refundable Deposit: If the event is canceled for any reason, the 50% deposit is non-refundable. This policy is in place to cover the cost of ingredients and preparation that begin well in advance of the event.
-
Final Payment: The remaining balance is due 5 days before the event. Failure to pay the remaining balance by this time may result in the cancellation of the booking and forfeiture of the deposit.
3. Changes to Orders
We understand that plans can change, and we will do our best to accommodate changes to your order. However, please note that any changes made to your order within 48 hours of the delivery or event date may not be possible. For any adjustments, please contact us as soon as possible.
4. Customer Satisfaction
While we do not offer refunds for grazing boxes or deposits for grazing tables, if there is an issue with the quality of the product or service, please contact us immediately. We value our customers and will work to resolve any concerns.